Cross-border Payment Infrastructure for Africa

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1. OVERVIEW 

1.1 These Terms and Conditions spell out the terms under which you may not only access but how you may use the services, which transfer offers via its website (together, the “Service”). When you access, register with and use the Service, you are in agreement to be bound by the terms of the Terms and Conditions. Should you not wish to be bound by these Terms and Conditions, do not access, register with or use the Service. 

1.2 In these Terms and Conditions, the terms “Transfy”, “us”, “we”, and “our” refer to CNGTRANSFER Limited, which trades as Transfy, together with its directors, staff, and affiliates. CNGTRANSFER Limited is a company incorporated in Nigeria and works with other regulated entities for the provision of financial services. 

1.3 The words “you” and “your” denote the users of the Service. This refers to the one sending the funds or the recipient of the funds, or just anyone visiting the site. 

1.4. The Service was mainly aimed at helping individuals, customers or businesses to easily move money across borders. 

2. DEFINITIONS 

In this Terms and Conditions: 

“Destination Country” refers to the country where the Recipient receives money by using this service. 

“Local Taxes” implies just any kind of tax or any kind of charge, which is payable in the Destination Country.

“Payment Instrument” implies a valid payment instrument like a debit card, bank account, or credit card. 

“Payout Amount” implies the amount that is paid out to the Recipient excluding any local tax and also after foreign exchange conversions. 

“Recipient” refers to the individual or the business receiving funds via the Service. 

“Sender” refers to the individual or the business using the Service with the aim of sending money. 

“Service Fee” refers to the fee together with any additional charges, which applies to every Transaction. 

“Service Provider” refers to a local bank, money exchange house, or any other kind of third-party service provider within the Destination Country with whom CNGTRANSFER works so as to offer the Service. 

“Transaction” refers to the instruction to send money via the Service. 

“Transaction Amount” refers to the amount of money, which the one sending the money wishes to send, and excludes the fees that are payable, as well as foreign exchange conversion. 

3. OUR OBLIGATIONS 

3.1 Based on these Terms and Conditions, we agree to offer the Service to you through reasonable care. The Service might not be available in whole or in part in some regions, countries, or jurisdictions.

3.2 We are not obliged to process any particular transfer. When you submit a Transaction, you are requesting that we process the transfer on your behalf. In our sole discretion, we may decide whether or not to accept the offer to process the given transfer. Should we make the decision not to process the transfer, we shall notify you promptly of the decision. We shall repay the funds paid to us. 

3.3 Transfy, on its sole discretion, can modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our sole discretion, decline to process a transaction or limit the amount that can be transferred, either per transaction or on an aggregate basis, and either on individual accounts or on related accounts. 

3.4 We might, in our sole discretion, decline Transactions from some Senders or to some Recipients. This include, but is not limited to entities and those on restricted or prohibited lists issued from time to time by the US government, the UK Government as well as the European Union. Additionally, not all Payment Instruments are available to all customers at all times. We might, in our discretion, decline transactions, which are paid through certain Payment Instruments. 

3.5 We will always try to ensure that transactions are processed in a prompt manner, but there might be a delay in some transactions while others might be cancelled for various reasons, which includes, but are not limited to: our efforts aimed at verifying your identity; validating your Transaction instructions; or otherwise to comply with applicable laws; or because of variations in business hours and currency availability. 

3.6 We shall always try to provide Senders and Recipients with up to date information concerning the location, as well as the opening hours of our Service Providers through the provision of information on our website. However, you agree that Transfy will not be held liable for any kind of inaccuracies, which might appear in that information or any consequential loss which might result from incorrect or incomplete information.

4. YOUR OBLIGATIONS 

You agree that: 

4.1 You will not access, use or attempt to use the Service as a Sender unless you are at least 18 years old, and that you have the legal capacity to form a binding legal contract in the relevant jurisdiction; 

4.2 For every Transaction, which you submit, you will pay us the Service Fee in addition to the Transaction Amount. Payment becomes due at the time that you submit your transaction. If you submit a transaction that results in Transfy becoming liable for charges including but not limited to chargeback or other fees, you agree to reimburse us for all such fees; 

4.3 In connection with your registration and use of the Service, you will: 

4.3.1 Furnish us with true, accurate, current and complete evidence of your identity, and promptly update your personal information if and when it changes, and; 

4.3.3 Furnish us with true, accurate, current and complete information for all transactions. 

We will not be liable for any kind of damage, which might result from non-payment or from delay in payment of a money transfer to a Recipient or failure to perform a transaction under the Service by reason of any of these matters. 

4.4 When you pay for a Transaction in one currency and the Recipient is paid in another currency, there will be a difference between the exchange rate at which we buy foreign currency and the exchange rate provided to you. Transfy and its Service Providers always make a small profit in these circumstances. If such account is denominated in another currency the amount to be received by the Recipient will be reduced by the

amount of extra charges incurred by reason of the incorrect information given by you and we will have no obligation to make good such reduction; 

4.5 When you send money under these Terms and Conditions, it is your sole responsibility to ensure that all the details of the transaction are accurate prior to submitting them. Upon the submission of any given transaction for processing, it is not always possible to alter any of its details. You will be given the opportunity to confirm transactions prior to submitting them, and you must check the details carefully. 

4.6 Transfy will not be liable for any fees or charges you may incur by the use of a given Payment Instrument to fund a transaction. These may include but are not limited to unauthorised overdraft fees imposed by banks if there are insufficient funds in your bank account or “cash advance” fees and additional interest which may be imposed by credit card providers if they treat use of the Service as a cash transaction rather than a purchase transaction; 

4.7 You will only use the Service to send money to people that you know personally and not to pay for goods or services. If, in breach of this clause, you choose to pay third parties for goods and services using the Service, you acknowledge that Transfy has no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services and that any such use of the Service is entirely at your own risk. If Transfy reasonably believes you are using the Service to purchase goods or services, we reserve the right to cancel your transaction(s); 

4.8 Both you and the Recipients will only act on your own behalf. You may not submit or receive a Transaction on behalf of a third person. If you intend to submit or receive a transaction on behalf of a company, business or any entity other than a human individual, you must first inform Transfy of your desire to do so and provide us with any additional information about the entity we may request in order that we may decide whether to permit the Transaction; 

4.9 In using the Service you will comply with these Terms and Conditions as well as any applicable laws, rules or regulations. It is a breach of these Terms and Conditions

to use the Service to send money (a) to a Recipient who has violated the Terms and Conditions, or (b) in connection with illegal activity including but not limited to money laundering, fraud and the funding of terrorist organisations. If you use the Service in connection with illegal activity, Transfy may report you to the appropriate legal authorities; 

4.10 when using our website or the Service or when interacting with Transfy, with another user or with a third party, you are in agreement that you will not: 

Breach these Terms and Conditions, or any other agreement between you and Transfy; 

Open more than one account, without a prior written permission from Transfy; Provide false, inaccurate, or misleading information; 

Allow anyone else access to your registration details, and that you will ensure that all the details are kept in a highly secure manner; 

Refuse to provide confirmation of any information you provide to us, including proof of identity, or refuse to cooperate in any investigation; 

Use an anonymising proxy (a tool that attempts to make activity untraceable); or Copy or monitor our website using any robot, spider, or other automatic device or manual process, without our prior written permission. 

4.11 Transfy may, as necessary in providing the Service, store all information required of a Recipient to prove his or her identity or associated with their specific transaction. Such proofs may include a suitable form of valid, unexpired identification from a list of acceptable papers provided by the Service Provider, and/or a transaction tracking number, a personal identification number (PIN), a “password”, a “secret word”, or other similar identifiers. 

5. CANCELLATION AND REFUNDS 

5.1 If you have any problems using the Service you should contact us through the channels listed at the end of these Terms and Conditions.

5.2 You have the right to cancel your agreement with us after you have submitted a transaction. This right of cancellation continues until fourteen days after you have submitted the transaction, or until we have completed the contract by paying the Payout Amount to the Recipient, whichever is earlier. If you exercise your right to cancel under this clause, we may make a cancellation charge. 

5.3 If you wish to exercise your right to cancel under this clause, you must submit a written request to one of the contact points listed at the bottom of this Terms and Conditions, giving the Sender’s full name, address, and phone number, together with the Transaction tracking number, Transaction Amount, and the reason for your refund request. 

5.4 Any refunds will be credited back to the same Payment Instrument used to fund the transaction and in the same currency. No adjustment will be made for any currency fluctuations which may have occurred in the meanwhile. 

6. COLLECTION OF INFORMATION 

6.1 Customer Identification Program: All financial institutions are required by law to assist in the fight against money laundering activities and the funding of terrorism by obtaining, verifying, and recording identifying information about all customers. We may therefore require you to supply us with personal identifying information and we may also legally consult other sources to obtain information about you. 

6.2 Verification and Checks: We will verify your residential address and personal details in order to confirm your identity. We may also pass your personal information to a credit reference agency, which may keep a record of that information. You can be rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance as per our privacy policy.

6.3 By accepting these Terms and Conditions you authorise Transfy to make any inquiries we consider necessary to validate the information that you provide to us. We may do this directly, for example by asking you for additional information, requiring you to take steps to confirm ownership of your Payment Instruments or email address; or by verifying your information against third party databases; or through other sources. 

6.4 Data Privacy Policy: You are in agreement that your data will be processed based on our data privacy policy. 

6.5 Government Disclosures: We may be required by law to provide information about you and your transactions to government or other competent authorities as described in our Data Privacy Policy. You agree and consent that should a situation arise, which requires us to provide such kind of information, we will proceed to do this. 

7. INTELLECTUAL PROPERTY 

7.1 Transfy website and the Transfy Service, the content, as well as all intellectual property, which relates to them and contained in them (including but not limited to copyrights, patents, database rights, trademarks and service marks) are owned by us, our affiliates, or third parties. All right, title and interest in and to the Transfy Site will remain our property and/or the property of such other third parties. 

7.2 The Transfy website and mobile App may be used solely for the purposes permitted by these Terms and Conditions or described on this website. You are authorised solely to view and to retain a copy of the pages of the Transfy website for your own personal use. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Transfy website, or any portion thereof for any public or commercial use without our express written permission. You may not: (a) use any robot, spider, scraper or other automated device to access the Transfy website; and/or (b) remove or alter any copyright, trademark or other proprietary notice or legend displayed on the Transfy website (or printed pages of the website). The name Transfy indicates ownership of Transfy’s products and/or services referred to on the Transfy website are our exclusive marks. Other products, services and company names appearing on the website may be trademarks of their respective owners. 

8. WARRANTIES AND LIABILITY 

8.1 We shall refund you any benefit which we receive as a result of any breach of our agreement with you (this means that, for example, where a money transfer has failed in such circumstances we will refund to you the Transaction Amount and the Service Fee). 

8.2 If a money transfer is delayed or fails, you may have a right to receive a refund or compensation under laws relating to the provision of international money transfer services. We will provide you with the details of your rights to a refund or compensation if you contact us using the contact details at the end of this agreement. 

8.3 Any claim for compensation made by you and/or a Recipient (who is not registered with us) must be supported by any available relevant documentation. 

8.4 If any loss which you or a Recipient (who is not registered with us) suffers is not covered by a right to payment under the laws referred to in clause 8.2, we will only accept liability for that loss up to a limit which is the greater of: (a) the amount of any service charge; and (b) $100, unless otherwise agreed by us in writing. Our cap on our liability only limits a claim for loss arising out of any single transaction or related transactions, or (if a loss does not arise out of a transaction or transactions) any single act, omission or event or related acts, omissions or events. 

8.5 We do not, in any event, accept responsibility for:

Any failure to perform your instructions as a result of circumstances which could reasonably be considered to be outside our control; 

Malfunctions in communications facilities which cannot reasonably be considered to be under our control and that may affect the accuracy or timeliness of messages you send to us; 

Any losses or delays in transmission of messages arising out of the use of any internet service provider or caused by any browser or other software which is not under our control; 

Errors on the website or with the Service caused by incomplete or incorrect information provided to us by you or a third party. 

8.6 Nothing in this clause 8 shall exclude liability for our fraud. 

8.7 Where you are sending a money transfer to a Recipient who is not registered with us, you agree to accept the provisions of this clause not only for yourself, but also on behalf of the Recipient. 

8.8 Your relationship is with Transfy only. You agree that no affiliate or agent of Transfy owes you any duty of care when performing a task which would otherwise have to be performed by Transfy under its agreement with you. 

8.9 You agree to indemnify and hold harmless Transfy, our subsidiaries, affiliates, officers, directors, employees, agents, independent contractors, advertisers, partners, and cobranders from all loss, damage, claims, actions or demands, including reasonable legal fees, arising out of your use or misuse of this website or Service, all activities that occur under your password or account email login, your violation of this Terms and Conditions or any other violation of the rights of another person or party.

9. ELECTRONIC COMMUNICATIONS 

9.1 You acknowledge that these Terms and Conditions shall be entered into electronically, and that the following categories of information (“Communications”) may be provided by electronic means: 

I. This Terms and Conditions and any amendments, modifications or supplements to it; 

II. Your records of transactions through the Service; 

III. Any initial, periodic or other disclosures or notices provided in connection with the Service, including without limitation those required by law; 

IV. Any customer service communications, including without limitation communications with respect to claims of error or unauthorised use of the Service; 

V. Any other communication related to the Service. 

9.2 The Service does not allow for Communications to be provided in paper format or through other non- electronic means. You may withdraw your consent to receive Communications electronically, but if you do, your use of the Service shall be terminated. In order to withdraw your consent, you must contact us using our contact information at the end of these Terms and Conditions. 

9.3 In order to access and retain Communications, you must have or have access to the following: 

I. An Internet browser that supports 128bit encryption, such as Internet Explorer version 4.0 or above; 

II. An email account and email software capable of interfacing with Transfy’s email servers; 

III. A personal device, operating system and telecommunications connections to the Internet capable of supporting the foregoing;

IV. Sufficient electronic storage capacity on your computer’s hard drive or other data storage unit; and 

V. A printer that is capable of printing from your browser and email software. In addition, you must promptly update us with any change in your email address by updating your profile at www.transfy.io 

10. TERMINATION 

10.1 Either party may terminate this Terms and Conditions on one day’s written notice. 10.2 We may terminate this Terms and Conditions with immediate effect if you: 

I. Become, or are likely to become, insolvent or are declared bankrupt; II. Are in breach of any provision of this Terms and Conditions; 

III. Your use of the Service or the website is disruptive to our other customers, or you do anything which in our opinion is likely to bring us into disrepute; IV. Breaches or attempts to breach the security of this website (including but not limited to: modifying or attempting to modify any information; unauthorised logins, unauthorised data access or deletion; interfering with the service, system, host or network; reverse engineering of any kind; spamming; hacking; falsifying data; introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines; or testing security in any way); 

11. COMPLAINTS 

11.1 If you wish to make a complaint about any aspect of the Transfy service, please send your complaint in writing to the address shown on the Contact Us page or by email to support@transfy.io

11.2 We will acknowledge receipt of your complaint within 2 business days. We will investigate your complaint and come back to you with the results of our investigation no later than 7 business days of receipt of your complaint. 

12. GENERAL 

12.1 Governing Law: this Agreement will be governed by the laws of the Federal Republic of Nigeria. 

12.2 No Waiver: The failure of Transfy to exercise or enforce any right or provision of the Terms and Conditions shall not constitute a waiver of such right or provision. 

12.3 Modification: We may modify these Terms and Conditions from time to time without notice to you, except as may be required by law. You can review the most current version of the Terms and Conditions at any time by reviewing this website. You may terminate your use of the Service if you do not agree with any modification or amendment. If you use the Service after the effective date of an amendment or modification, you shall be deemed to have accepted that amendment or modification. You agree that you shall not modify these Terms and Conditions and acknowledge that any attempts by you to modify these Terms and Conditions shall be void. 

12.4 Entire Agreement: This agreement constitutes the entire agreement between the parties and supersedes all prior understandings or agreements relating to the subject matter of this agreement. 

12.5 Severability: If any provision of the Terms and Conditions is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavour to give appropriately valid effect to the intention of the Terms and Conditions as reflected in the provision, and the other provisions of the Terms and Conditions shall remain in full force and effect.

12.6 Any external links to third party websites on the website are provided as a convenience to you. These sites are not controlled by us in any way and we are not responsible for the accuracy, completeness, legality or any other aspect of these other sites including any content provided on them. You access such websites at your own risk. 

SECURITY 

We take security very seriously at Transfy, and we work hard, using state of theart security measures, to make sure that your information remains secure. The Transfy Service is a safe and convenient way to send money to friends and family and to other people that you trust. However, we do advise you to consider very carefully before sending money to anyone that you do not know well. In particular, you should be very cautious of deals or offers that seem too good to be true. They may be scams. If you are aware of anyone or any entity that is using the Service inappropriately, please email us using our contact form. Similarly, if you receive any emails, purporting to be from Transfy, which you suspect may be “phishing” (fake) emails, please forward them to us through the email: support@transfy.io. 

Contact Information 

Questions, notices, and requests for refunds or further information should be sent to Transfy through the email: support@transfy.io.